Recommendations or complaints

Dear clients!

Our aim is to provide you with the best solutions and to maintain long-term customer relationships based on mutual trust. Therefore we appreciate very much your feedback about the products and services as well as any service related issues or situations. Please be assured that the recommendation or complaints submitted by you, will be examined thoroughly in the shortest possible term and our reply will be provided to you as soon as possible. To be able to give you the best possible answer, please provide us with as much detailed information as possible in your request, including your contact details and the related documents if applicable. Use the form on the right side of this page for submitting your recommendation or complaints.

Type of recommendation or complaint 

Reply term

Orally 

(i)     by calling the Bank on business days from 9.00 to 17.00 at +371 67 7777 007

immediately*

(ii)    by coming in person to the Bank premises on business days from 9.00 to 17.00 at Muitas street 1, Riga, Latvia

immediately*

In writing 

(i)     by sending a letter by mail to the Bank’s registered address at Muitas street 1, Riga, LV-1010, Latvia

within 2 business days*

(ii)    by sending an e-mail letter to the Bank’s e-mail address: office@opbank.lv

within 2 business days*

(iii)   by sending a message to the Bank via NetBank (Section “Bank messages”)

within 2 business days*

(iv)   by sending a fax-letter to the Bank at: +371 67 7777 006

within 2 business days*

(v)    by submitting a written recommendation or complaint at the Bank premises at Muitas street 1, Riga, Latvia

within 2 business days*

 

* In case further investigation is necessary, the Bank’s employee shall inform the customer about the expected date of the reply. This shall not exceed 20 (twenty) business days.

 

Contact information

OP Corporate Bank plc Latvia Branch
+371 67 777 007
office@opbank.lv
Muitas iela 1, Riga
LV-1010, Latvia