Recommendations or complaints

Dear Customer,

Our aim is to provide the best solutions to our customers and to maintain long-term customer relationships based on mutual trust. Therefore we appreciate very much your opinion about our products and services provided by us, as well as any other issues or situations you would like to comment on. Please be assured that the recommendation or complaints submitted by you, will be examined thoroughly in the shortest possible term and reply will be provided to you as soon as possible. In order to enable us to prepare the best possible answer, we ask you to provide us with as much detailed information as possible in your request, including your contact details, and to enclose the related documents if necessary.

Use the  Complaint form for submitting your recommendation or complaint.

If you have any recommendations or complaints you can submit them:

Type of recommendation or complaint

Reply term

1.Orally

(i) by calling to the Bank on business days from 9.00 to 17.00 at +371 6 7777 007

15 business days*

(ii)by coming in person to the Bank premises on business days from 9.00 to 17.00 at Muitas street 1, Riga, Latvia

15 business days*

2.In writing

(i)by sending a letter by mail to the Bank’s registered address at Muitas street 1, Riga, LV-1010, Latvia

15 business days*

(ii)by sending an e-mail letter to the Bank’s e-mail address: office@opbank.lv

15 business days*

(iii)by sending a message to the Bank via NetBank (Section “Bank messages”)

15 business days*

(iv)by submitting a written recommendation or complaint at the Bank premises at Muitas street 1, Riga, Latvia

15 business days*

* Reply term can be prolonged to maximum 35 business days.