Recommendations and complaints

Dear Customer!

Our aim is to provide the best solutions to our customers and to maintain long-term customer relationships based on mutual trust. Therefore we appreciate very much your opinion about our products and services provided by us, as well as any other issues or situations you would like to comment on. Please be assured that the recommendation or complaints submitted by you, will be examined thoroughly in the shortest possible term and reply will be provided to you as soon as possible. In order to enable us to prepare the best possible answer, we ask you to provide us with as much detailed information as possible in your request, including your contact details, and to enclose the related documents if necessary. You can use this form to submit your recommendation or complaint.

If you have any recommendations or complaints you can submit them:

Type of recommendation or complaint

Reply term
  1. Orally
  1. by calling to OP Finance on business days from 9.00 to 17.00 at +371 67 777 007

15 business days*
  1. by coming in person to OP Finance office on business days from 9.00 to 17.00 at Muitas street 1, Riga, Latvia

15 business days*
  1. In writing
  1. by sending a letter by mail to OP Finance legal address at Muitas street 1, Riga, LV-1010, Latvia

15 business days*
  1. by sending an e-mail letter to OP Finance e-mail address: office@opbank.lv

15 business days*
  1. by submitting a written recommendation or complaint at OP Finance office at Muitas street 1, Riga, Latvia

15 business days*
  1. sending a message via OP Finance homepage https://www.opbank.lv/sazinies-ar-mums/kontakti/

15 business days*

* Reply term can be prolonged to maximum 35 business days.

Recommendation/ complaint form

Contact information

OP Finance SIA
+371 67 777 007
office@opbank.lv
Muitas iela 1, Riga
LV-1010, Latvia